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Privacy
Policy
Returns
Shipping
Policy
Shipping Map
Contact Information
Our stores are open
Mon-Fri 10am-6pm
Saturday 10am-5pm
Sunday 1pm-5pm (Except Closed September - March)
All times are CST or CDT
The best way to inquire about
products or your order is to contact us via email. The email is monitored 18 hrs
a day by me, the owner. If you call the stores, even though we have
several phone lines, it sometimes is impossible to get a connection.
Email: poolco@cox.net
order@leisuretimeok.com
Phone: 405-634-8774 South OKc Store
405-787-6502
North OKc Store
Fax:
North Store
405-789-0683
South Store
405-632-8689
Privacy Policy
Leisure Time Pools Inc. Privacy Policy
Leisure Time Pools Inc (LTP) is committed to respecting your privacy. In
general, you can visit any of Leisure Time's web sites without revealing any
information about yourself. LTP does collect information regarding visitors to
our Web site, such as IP number, number of visits, and average time spent, to
measure use and improve the content of our site. We would analyze this data for
trends and statistics to help us provide you with better service, but we don't
know how. So the information just takes up space.
Personal Information
There are times, however, when we may request information from you, such as
your, name, address and e-mail address. When additional information is
requested, we will try to let you know at the time of collection how we intend
to use the personal information you provide, such as respond to your inquiry,
participate in certain promotions, conduct a survey or allow you to access
specific information. If you sign up for an LTP electronic newsletter or e-mail
list, each message will include instructions on how to "unsubscribe"
from that list. We respect your right to choose whether to give us personal
information or "opt out" if you do not wish to disclose personal
information.
Any information provided by you will be used for LTP's purposes only. Your
information will not be shared with anyone else unless required by law. However,
LTP may need to provide your name and delivery address to third parties that LTP
uses for shipping purposes when you ask us to send something to you.
Our Web sites may provide links to third party sites. Since we do not control
those Web sites, we encourage you to review the privacy policies of these third
party sites.
Financial Information
If you purchase products from us via Online, Fax, Phone or Mail we will be
asking you for your name, address, email address, telephone number shipping
address, credit card number and expiration date. In addition we record your IP
number.
LTP takes security very seriously. We use 256 bit RSA encryption ciphers using a
4026 bit key in our shopping cart and in our administrative cart control panels.
This is the most powerful 'super-cert' available and is capable of making older
browsers with the older 28 and 40 bit encryption behave like they have stronger
encryption installed. Once the information is received through our servers it is
processed for shipping than transferred to an off-line computer where all data
is stored except your credit card numbers. Any paper generated for shipping is
shredded except for the copy that is included in your order.
Cookies
In the future LTP may use cookies to allow us to understand what areas of
our Web site are of interest to you so we can better serve and provide you with
tailored information from our Web. A cookie is an element of data that a Web
site can send to your browser, which may then store it on your system. You can
set your browser to notify you when you receive a cookie, giving you the chance
to decide whether to accept it. These cookies do not track individual
information.
Oversight or Questions
LTP welcomes comments and questions on this policy. As stated above, we are
dedicated to protecting your privacy and will
make every reasonable effort to keep your information secure. Due to the rapidly
evolving changes on the Internet, we may update this policy. All revisions will
be posted to this site. Questions regarding our policy should be directed to feedback@leisuretimeok.com.
Shipping Policy
We expect to ship your order within 24 hrs of receipt. There are
times when that will not be possible due to out of stock items or seasonally
heavy increased orders. If we can not ship your order within 72 hrs we will
notify you via the email address provided.
If there is a question about your order or information provided
on the order we will email you. We ask you to monitor your email daily and
respond to any questions. If we do not get a response to these questions we
reserve the right to cancel your order.
When ordering from our parts sections we urge you to be sure
that the part you have ordered is correct for your model. NOTE: Although the
picture of the item may look like yours, there is sometimes differences because
of model or year manufactured. Leisure Time Pools is not responsible for
shipping items that may not be the correct one. (Example: You order part number
1234 and we ship part number 1234, but you claim it is not the one for your
filter.) We will be responsible if we send items not ordered. (Example: You
order part number 1234 and we ship part number 1235 instead.)
If an item needs to be returned or exchanged contact us via
email at order@leisuretimeok.com You will be
given instructions.
Shipping Rates are calculated at time of order based on
the zipcode where order will be shipped and the weight of the items shipped. You
are given an option of 4 ways to ship via UPS. If you wish to have it shipped
another way, please indicate in message section of the order form. Rates
may be adjusted as needed.
All UPS rates are calculated automatically using UPS software.
US Post Office Rates- You can ask for Priority Mail Shipping which is
2 Days to most cities in the contiguous 48 states. We reserve the right to
ship small articles via Priority Mail, which is usually lower than UPS rates.
To have a chance for orders to be shipped on the day you order,
we must receive the order before 1pm Central Daylight Savings Time.
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Business days in transit from:
OKLAHOMA CITY, OK. 73122
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UPS (Brown Truck) Ground Shipping Days
Save Money Check the Map Before Ordering 2nd Day Air or 3rd Day
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UPS terms for shipping:
Next Day - The day following order pickup.
2nd Day- The Second day after the day of pickup
3rd Day- The Third day after the day of pickup
Days vary depending on the zone.
Holiday's, Saturdays and Sundays are not counted as a day.
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Returns
GENERAL
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Any product you wish to return, must have a Return Goods
Authorization (RGA). Only authorized via email:
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Any item returned without an RGA will not be issued a
credit.
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Shipping charges incurred to deliver the product to you will
not be refunded.
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All material must be returned "prepaid" shipping
in the original carton.
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Leisure Time Pools Inc reserves the right to refuse a return
if the product is not in new, un-used and resellable condition.
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All returns must be returned within 30 days of purchase.
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Leisure Time Pools Inc is not responsible for any lost or
damaged Returns.
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We don't want to sell the wrong product, if in doubt email
us for assistance
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If we do a UPS Pickup there is an additional charge of $6.50
IF YOU ORDER WRONG
You Pay
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When ordering from our parts sections we urge you to be sure
that the part you have ordered is correct for your model. NOTE: Although the
picture of the item may look like yours, there is sometimes differences
because of model or year manufactured.
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Leisure Time Pools is not responsible when you order items
that may not be the correct one. (Example: You order part number 1234 and we
ship part number 1234, but you claim it is not the one for your filter.)
If WE SHIP WRONG
We Pay
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We must be notified by email within 2 days of receipt.
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We will be responsible if we send items not ordered.
(Example: You order part number 1234 and we ship part number 1235 instead
(NOTE: In some cases a color substitution will be made.)
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An RGA will be issued and we will give instructions on
returning the item. The correct item will be shipped as rapidly as possibile.
IF YOU WANT TO RETURN AN ITEM FOR A REASON OTHER THAN ABOVE
You Pay
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